Now hiring!

Virtual administrator for Nyla Falardeau

You are a special one-of-a-kind individual

that is uber organized, detail-oriented, type-A and techy - while also being an incredibly empathetic and compassionate communicator. You move easefully between testing tech, creating systems that increase expediency and efficiency and working in project management systems, to putting your whole heart into responding to a client email or customer service need. 

You deeply care about client wellbeing and providing excellent customer experience and you are a wizard on the backend, keeping it all smooth and flowing for all.

As the Virtual Administrator, you have a vital role in the company and will demonstrate patience, strong communication, empathy and adaptability.

If you’re passionate, love to serve, positive, provide rave-worthy customer service, and are highly organized, then this position is for you!

You should have experience as an Executive Assistant, Customer Service or similar role. Excellent googling and research skills. Outstanding organizational and time management skills. A drive to create from a place of authenticity and support projects grounded in serving the collective. Excellent verbal and written communications skills.

You will work from home but will be available for in person meetings and any other activities that may come up in the future.  

At NylaFalaradeau.com, we are an intuitive company that educates and empowers our clients and helps facilitate them leading soul fulfilling lives and businesses so they can live from a place of authenticity.

Your role will help our company create more accessible and grounded spiritual insight for the people who work with us, and the incredible ripple effect of impact that has on their own clients through their various endeavours as well. Our client success and widespread impact drives us to strive for excellence every day. We are highly committed to our growth and expansion.

Apply

VIRTUAL ADMINISTRATOR: OVERVIEW OF THE POSITIOn

As Virtual Administrator you will be executing tasks related to customer service, technical support, program delivery support, and general administration that help the business run smoothly and efficiently. Your role helps to ensure the business stays organized and has the systems, processes and operations required to grow the business in a sustainable manner. 

This role offers opportunity for growth and development.

RESPONSIBILITIES

  • Manage the main company inbox and ensure that emails are responded to and resolved in a timely manner (within 1 business days) 

  • Identifying client needs and help clients troubleshoot tech issues and/or point them in the direction of a helpful resource. 

  • Follow up with customers to ensure their technical issues are resolved

  • Provide excellent customer service to all clients, students, and members of our community through various mediums (emails, instagram posts.).

  • Execute data entry and database projects as needed. 

  • Document creation, editing, and formatting where required

  • Booking all Client Sessions in Acuity Scheduling

  • Keep the SOP library up-to-date. Follow our Standard Operating Procedure documents (SOPs) and assist Nyla in keeping them up-to-date as our systems and strategies change. 

  • Writing and scheduling blog and social media posts

  • Writing all Welcome Home dispatches (at least the framework)

  • Create events in Eventbrite and all graphics in Canva (CMBC, in person, workshops) 

  • Send client Zoom recordings

  • Youtube uploads and send replays (monthly Collective Meditation & Belief Clearings)

    Send Reiki attunement certificates

Operations

  • Gather customer feedback 

  • Participate in and support the webinar and sales promotion process.

  • Gather, organize and process testimonials for programs and products

  • Create Zoom Links for team meetings as needed and ensure the company calendar is up-to-date

  • Provide additional support where needed across our online programs. 

  • Upload all replays within 24 hours

  • Post all replay uploads as soon as complete

Program Assistance

  • Stay up to date with tech features and effective integrations with team members and clients

  • Inform customers about new features and functionalities

  • Set up/test tech for product purchases and delivery. 

  • Set up/test tech for webinars

  • Test integrations between various software 

  • Test tech for funnels

  • Test all technical systems before deploying 

  • Support Nyla and the Web Team in keeping the backend of software organized and easy to use for all team members

  • Provide technical support for team members, clients, students, and community

  • Organize all content across all platforms: Welcome Home, Testimonials, Organization in Youtube, Google Drive, ClickUP and Dropbox

  • Update website (events, new programs)

Technical Support

  • Acuity

  • Canva

  • ClickUp

  • Convert Kit

  • GoogleDrive

  • Podia

  • Squarespace

  • Teachable

  • Zoom

Currently Used Applications:

What does success look like in this role?

  • Respond to client questions within 48 hours (in email or social media)

  • Encouraging enrollment by answering questions for potential clients

  • Learning all of our programs, lessons, strategies, policies, and decision-making process so you can give expert feedback and support.

  • Growing your expertise in our programs, industry, marketing strategies, and client success strategies by spending at least 1 hour per week on personal development.

We are committed to empowering our team and the authenticity and success of each team member.

Ultimately we will train you thoroughly on the details of our programs, policies, and values - but you’ll already be equipped with a positive attitude and a true passion for supporting people to achieve their online course goals! 

REQUIREMENTS

Excellent empathy and communication skills

  • Highly detailed and organized, with exceptional problem-solving abilities.

  • Love systems and organization

  • Dependable and autonomous.

  • Ability to follow detailed technical guides and make suggestions for efficiency and improvement.

  • Ability to communicate in a way that accurately and positively reflects the brand and our mission.

  • Follow company security protocol and retain a high-level of discretion and confidentiality when it comes to company and client information. 

  • Takes direction well and enjoys being part of a team. 

  • Independent, self-starter who executes tasks on time, every time.  

  • Tech savvy. Comfortable with tech software and willingness to adapt and learn new software quickly.

  • Loyal, hardworking, and comfortable in a fast-paced small-business environment where priorities can change quickly.

  • Has previous administrative and customer service experience.

  • Able to travel to live events as needed.

  • Available to attend all Team meetings.

  • Available to work 15 - 20 hours per week

  • Ideally, you are based on the Sunshine Coast or Powell River - but we will consider remote applicants for the perfect fit! You are welcome to apply.

This job description is not all-inclusive and certain activities, duties, or responsibilities may be required of the employee as needed.

Apply Now

We believe in an inclusive and diverse workplace, and we are actively investing in and working to build an equitable, inclusive, anti-racist company from the inside out. We encourage all qualified candidates to apply including from persons with disabilities, BIPOC and LGBTQ2S+ people. We encourage you to apply if you share those values and want to work with a company with a diverse team and clients.